2022 annual marketing and after-sales team building activities successfully concluded!

From July 9 to 10, the marketing and after-sales service team of Chengzhu Group gathered at the group headquarters to temporarily stop the busy work in the past. All the staff were urgently transferred back to the headquarters from each site to jointly carry out the staff team building activities with the theme of “2022 annual marketing and after-sales window team [service integration]”. This activity, to enhance the cohesion of the team, strengthen the communication and exchange between team members played a good promotion effect, for everyone to concentrate together, to complete the double integration of marketing and after-sales service, for better customer service laid a good foundation.

On the morning of the 9th, Chairman Wang Changli delivered a speech saying that he was very happy to gather together with everyone through such a form. The team building is an opportunity to strengthen the communication and exchange between colleagues, enhance the mutual understanding between departments, and also an experience of teamwork ability. We hope that the SINCERE casting marketing and after-sales service team can work together to make the company bigger and stronger at the same time, and make the work better and the industry deeper. To continue to create the greatest value for customers as the enterprise mission, clear the importance of double integration of marketing service team, so as to find the development of tomorrow, can also realize their own value through such a platform. The activity of the league building meeting was officially kicked off.

The participants were divided into six teams: South China, East China, Central China, North China, Northeast and foreign teams. First of all, each team will display their own team logo and service slogan, and listen to the command in a uniform way. After the simple ice-breaking activity, the meeting will proceed to the next stage.

Next, in the brainstorming session, each team carried out a fierce discussion on the theme of “classification of common problems in marketing and after-sales service, analysis and solution of common problems, and implementation of common problems”. After 40 minutes of unrestricted free association and discussion, each team member took an active part in it, colliding with new ideas and proposing their own problems, analyzing the causes of the problems, and proposing effective solutions. Leaders and judges of the proposed many programs, to make comments and guidance, control and screening, and to optimize, to ensure the implementation of the implementation of the program.

In the afternoon of 9th, we entered the second part of brainstorming, and carried out the second round of intense discussion around the theme of “how to serve customers well, how to integrate marketing and after-sales service, and the management of marketing and after-sales team”. After the discussion, representatives of each team were selected to speak on the stage about their plans. Leaders and judges gave comments and guidance to deepen the awareness of marketing services.

Then, into the “point soldiers point general” link. To deal with the problems of daily after-sale maintenance equipment, analyze the cause of failure and solve the problems. Randomly call each team’s personnel to answer the questions, all the members scrambled to raise their hands to answer the questions, other personnel do questions to supplement, for their own team to win extra points. After the meeting, participants have expressed a lot of benefit. The whole training benefited the participants a lot and left much to be desired.

After Z, Group Vice President Wang Bing made a summary speech. Soldier general request to customer as the center, pointed out the importance of good customer service, called on all staff must adhere to the “three hearts (cave-in, modesty, heart)” service concept, to have a strong sense of customer service, maintain a good service attitude, strengthen the study of professional and technical knowledge. In order to timely resolve any doubts and problems arising from the products and services of customers. And can maintain the relationship between the enterprise and customers, maintain and build a good corporate image, and achieve significant improvement of customer satisfaction.

On the morning of the 10th, all the participants made a personal summary of their feelings on the previous day’s activities, and put forward their personal deficiencies in the work and their improvement plans for the future work. Each team members on the stage to do a simple share. After Z, Chairman Wang Changli and Vice President Wang Jinru respectively made a summary speech, clearly pointing out that there is still a certain development potential in all links of after-sales service. Require all staff to strengthen professional and technical learning, strengthen all staff marketing service awareness, to achieve customer satisfaction.

On the afternoon of October 10, all the members came to the gymnasium together. All the staff shouted out the slogan of the activity “always want to customers, day and day service, head and tail deep integration, to speed up the dream”!

After the simple “peach blossom” ice breaking activity, began a half-day team building and expansion game activities.

At 17:30 PM, the host announced the flag ceremony officially began. Yang Xueming, the director of the transfer, reviewed the past and summarized the speech, deeply popular. The flag to the general army, the general army will pass the flag to the new after-sales director Wang Jianjun, summed up the transfer of Yang in charge of years of effort and achievement, and the new director into many high hopes. Zhang Yuping, assistant to the president, is also in charge of the after-sales service department. She also supports and expects the new look of the after-sales service department. After sales director Wang Jianjun took over this banner, feel the pressure and power. Thanks for the recognition of leaders and colleagues, and for the future planning to make a commitment, to the “three zero” commitment as the goal: zero customer complaints, zero equipment repair, zero delay in service. All staff are required to forge ahead, order the past bad behavior, to achieve customer satisfaction.

In the evening, after the two-day group building activity, all the staff came to the hotel for a potluck.

Condensing heart and strength to build the foundation of evergreen, sharpening and sharpening show team. The team building activity not only further communicated and interpreted the company strategy to all the participating employees, but also strengthened the will of sincere casting in a more interesting way through various link Settings, and strengthened the determination to unite and work hard together to achieve the company’s goals. Also deepened to create a more upward corporate culture, for the realization of Chengzhu Group’s development goals laid a more solid foundation.